Customer Service Representative

Cuyahoga Heights, Ohio, Full Time

Everything Tented is a tent and party rental company that serves the greater Cleveland Area.  The company has a strong reputation for exemplary customer service, both traditional and innovative installations along with high safety standards. 

Position Summary/Essential Duties:

Reports to General Manager and President; responsible for supporting and promoting a positive company culture. Responsible for Everything Tented’s client satisfaction, assisting with all orders and questions, and the overall organization of the office.

Main Responsibilities Include:

·         Answering phone calls in a professional manner

·         Answering emails as well as web inquiries and leads

·         Assisting customers in writing up quotes/orders for their special events

·         Assisting with any questions or revisions a customer may have

·         Inputting customer’s information into the computer system

·         Producing CAD drawings and layouts

·         Making weekly calls to customers with delivery time frames

·         Collecting deposits

·         Following up on quotes using weekly folder system

·         Some marketing via social media

·         Invoicing of customers after events

·         Filing and keeping the office organized

·         Gaining customer feedback

·         Sub-rental analysis and ordering

·         Managing the Accounts Receivable report

·         Do weekly financial reports

·         Taking and maintaining notes for meetings

·         Lead tracking

·         Ordering office supplies

·         Communicating with the Warehouse Manager and General Manager on changes/issues

·         Scheduling site check appointments

·         Attending industry networking events as needed

Education & Expertise

High School Diploma or equivalent

Special Skills & Knowledge

Positive attitude

Computer skills

Good organizational skills

Ability to be a self starter

Good communication skills

Willingness to learn event industry and standards

Must have a valid driver’s license and reliable transportation

Drug Free Workplace

To apply, submit a current resume or application to 4550 Nicky Blvd, Cuyahoga Heights, Ohio 44125 or